Frequently Asked Questions
Everything you need to know about our natural hair and skin care solutions.
How soon can I expect to see results from your hair growth products?
Consistency is key. Most customers begin to notice visible improvements in hair thickness and scalp health within 4 to 8 weeks of daily use, though individual results may vary based on hair type and condition.
Are your products safe for color-treated or chemically processed hair?
Yes, all Bask and Lather products are formulated with natural ingredients and are free from harsh sulfates and parabens, making them completely safe for color-treated, relaxed, or chemically processed hair.
What is your return policy?
Due to the nature of our personal care products, we do not accept returns. However, if your order arrives damaged or if there is an error with your shipment, please contact our support team within 7 days for a replacement.
How long does shipping take?
Standard processing takes 3-5 business days. Once shipped, domestic orders typically arrive within 3-7 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer international shipping?
Yes, we ship our products worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.
Are your products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty. All our formulas are 100% cruelty-free and we prioritize plant-based, vegan ingredients in our product development.